At Veloeu.store, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines our shipping methods, costs, and delivery times.

Processing Time

Orders are typically processed within 1-3 business days. During peak seasons or promotional periods, processing times may be slightly extended. You will receive a confirmation email once your order has been processed and shipped.

Shipping Methods and Costs

We offer several shipping options to meet your needs:

• Standard Shipping: Delivery within 5-7 business days within Europe and 10-15 business days for international orders.
• Expedited Shipping: Delivery within 3-5 business days within Europe and 7-10 business days for international orders.
• Express Shipping: Delivery within 1-3 business days within Europe and 3-5 business days for international orders.

Shipping costs vary depending on the shipping method and destination. The total shipping cost will be displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimated delivery date.

International Shipping

We ship to most countries worldwide. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Veloeu.store is not responsible for any additional charges that may apply.

Shipping Delays

While we strive to deliver your order within the estimated time frame, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays. We appreciate your understanding and patience in such cases.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and ensure you receive your order or a suitable replacement.