At Veloeu.store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return and refund policy is designed to provide a straightforward and hassle-free process.

Eligibility for Returns

You can return most items within 30 days of receipt, provided they are unused, in their original packaging, and in resellable condition. Certain items, such as customized products, may not be eligible for return. Please contact our customer service team at [email protected] to confirm the eligibility of your return.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and a return shipping address.

2. Prepare Your Return: Carefully pack the item(s) in their original packaging, including all accessories, tags, and documentation. Ensure the package is securely sealed.

3. Ship the Package: Use a trackable shipping method to send the return to the address provided. You are responsible for the cost of return shipping unless the item is being returned due to damage or a defect.

Refunds

Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable unless the return is due to an error on our part, such as a damaged or defective item.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item. This ensures that the item you want is in stock and available for immediate shipment.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with details and photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Customized or personalized products
• Gift cards
• Items marked as final sale

Contact Us

For any questions or concerns regarding returns and refunds, please contact us at [email protected]. We are here to assist you and ensure your satisfaction with your purchase.